I wanted to write about my recent experiences with this highly dangerous company. I don’t think they can operate with such fraud intentions within the US. But they still are. I need some tips on how to report such companies.

Here are the events that happened:

July 8: A marketing person from Mpingi calls me stating that they have this wonderful phone plan for $35 a month which has unlimited local calls and unlimited calls to a chosen number in India. He said that I could try this service free for a month and use these unlimited minutes.
This person takes my credit card and stores it in his database saying that once you cross this month, you will be charged the regular monthly fee of $35.

July 8: A second person calls to confirm my details and states that you have 250 minutes to use in your first month and did not mention anything about what will happen if you cross this.

July 26: The device for voip is delivered.

Aug 14: I try to contact customer service. I get to hear music from their toll free number for an hour for 3 days. I try to get the support online and finally get them through after this 3 days.

Aug 17: The guy at Mpingi states that if I cancel, I have to pay the 1st month’s service plus some additional charges. Total would be $46. The guy at Mpingi convinces me that the support problems were temporary and I can continue with their service. Unfortunately, I get convinced.

Aug 17: I cannot make any calls from the Mpingi phone. I cannot get customer support online again.

Aug 19: Finally get to talk to customer support and request service cancellation. This time, they say, I will have to pay around $80 for cancellation. Also, that I have to send back the equipment within 7 days. I sent it to them in a expedited post that weekend.

Aug 29: I receive a mail from Mpingi with a return label to use to return the equipment. It is also stated that if things are not done as mentioned, they would consider this equipment sold to us at $99.

You can see clearly all through this how Mpingi has beed clearly changing the amount I owe, not being honest.

PLEASE NEVER FALL FOR THIS COMPANY. THEY ARE A BIG FRAUD COMPANY.

You can see many more reports on the following websites of how people have been defrauded by them.

http://www.asteriskguru.com/tutorials/grandstream_handytone_486.html

http://www.mouthshut.com/review/General_Advice_on_Long_Distance_Telephone_Carriers-139156-1.html


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